General Information

What is the U-Pass BC Program?

What are the benefits of U-Pass BC?

How much does the U-Pass BC cost?

Where can I print out my U-Pass BC receipt for tax purposes?

Getting Your Pass

What can I do if I lose my Compass Card and U-Pass BC?

What can I do if I lost my student ID card as well?

Can I load my U-Pass BC if I have not paid my tuition and fees in full?

What are the requirements for fee deferral?

What happens if I do not activate my U-Pass BC?

I am on a waiting list for all of my eligible courses.  Can I still load my U-Pass?

Can I still load my U-Pass BC for this month after the 15th?

I am having problems using the U-Pass BC Compass website.  What can I do?

Using Your U-Pass BC

How do I use the U-Pass BC Compass Card?

What will happen if I travel without valid fare?

What are my responsibilities?

General Information

What is the U-Pass BC Program?

U-Pass BC is a student transit program delivered in partnership with the Langara Students’ Union, TransLink, and the Ministry of Transportation to provide all eligible Langara students with access to affordable transportation.  Eligible students will have access to a 3-zone pass valid for unlimited TransLink bus, SkyTrain and Seabus services throughout Metro Vancouver as a mandatory part of school fees.  The program was approved by student referendum in March 2011 with students voting 97% in favour and renewed in March 2013 and again in February 2016.

What are the benefits of U-Pass BC?

Students can use the U-Pass BC for all TransLink bus, SkyTrain, and Seabus service in Metro Vancouver without paying additional fares including the YVR airport surcharge.  U-Pass BC holders receive a discount when using West Coast Express and the pass is also valid for use with HandyDART services. 

How much does the U-Pass BC cost?

The U-Pass BC fee is:

May 2017 to April 2018: $41.00 per month

Fees are assessed upon registration and due when all fees are payable.

Where can I print out my U-Pass BC receipt for tax purposes?

Annual receipts are available for printing on mylangara under Student Main Menu > Canadian Tax Forms.  If you are unable to see your information for a specific tax year, please contact upass_admin@langara.ca for assistance.

Getting Your Pass

What can I do if I lose my Compass Card and U-Pass BC?

Log into the U-Pass BC website to unlink your lost Compass Card to prevent it from being misused.  Once this is done, you will need to obtain another Compass Card from TransLink and go back onto the website to link it.  This will automatically transfer all of your U-Pass BC information over to the new card and you can start using it for travel.

What can I do if I lost my student ID card as well?

You will need to carry your Langara student ID card at all times while using your U-Pass BC to verify it in case of a fare check. Replacement ID cards are issued in room C265 during regular distribution times. ID renewal once every two years is free of charge for every student currently enrolled in classes. A $10 per ID fee is applied when requesting a replacement ID under other circumstances (payable at the Student Accounts Office). Extended photo ID distribution times are posted on the Information Technology website as they become available.

Can I load my U-Pass BC if I have not paid my tuition and fees in full?

You will not be able to load your U-Pass BC until you have paid all tuition and fees or have received a fee deferral status.  Please note that online bank payments may take up to three business days to process.

What are the requirements for fee deferral?

If you apply early enough for Student Loans, you will automatically receive deferral status at the time of approval and be eligible for your U-Pass BC. Students with confirmed third party sponsorship are also eligible for fee deferral, and receipt of the U-Pass BC.

What happens if I do not load my U-Pass BC?

You will still be charged the full U-Pass BC amount and the pass for that month will be forfeited.

I am on a waiting list for all of my eligible courses.  Can I still load my U-Pass?

No. You need to be officially registered in an eligible course and have paid your fees before you can load U-Pass BC.

Can I still load my U-Pass BC for this month after the 15th?

Yes. As long as you are eligible, you can activate for the current month.

How do I log in to the U-Pass BC website?

If you are having problems logging into the website, make sure that you are using the Langara Federated ID which is your Computer Login ID followed by @langara.ca and your Computer Login password.  If you are still having difficulties, please contact Langara IT Help.

The U-Pass BC website shows that I'm ineligibile. What do I do?

If you are able to login and the website is showing that you are not currently eligible, you can first check through mylangara that you are registered in at least one eligible course and that your fees have been paid in full and processed. You can also check that the balance on your compass card is a credit, as a negative balance will prevent you from using your Compass Card. If you are still having difficulties, please contact upass_admin@langara.ca and provide your student ID number for assistance.

For all other issues or difficulties while using the website, contact Compass Customer Support by calling the number on the back of your Compass Card.

Using Your U-Pass BC

How do I use the U-Pass BC on Compass Card?

Once your U-Pass BC has been successfully loaded onto your Compass Card (which may take up to 24 hours from the time of your request), simply tap in when you enter and tap out when you exit a bus or skytrain station.  Carry your Langara student ID card at all times as it is required in the event of a fare check.  Failure to do so may result in a violation for fare evasion issued by transit police.

What will happen if I travel without valid fare?

You must tap in your U-Pass BC Compass Card and carry your matching Langara student ID card at all times while using transit.  Failure to do so may result in confiscation of your Compass Card and a fine of $173 issued by transit police.

What are my responsibilities?

Non-transferability
The U-Pass BC is non-transferable and only you as an eligible student holding a valid Langara student ID card are entitled to use it on your Compass Card.  If you give or sell your U-Pass BC privileges to another person, use a U-Pass BC that you are not entitled to, or use the U-Pass BC in any other fraudulent manner, you are committing fare fraud.  Students committing fare fraud will have their U-Pass BC privileges revoked and may be charged additional fines by TransLink and/or disciplined under the College’s Code of Conduct policy.

Tapping In and Out
The Compass Card system requires all users to tap in and tap out at the beginning and end of every trip and/or trip segment.  Tapping in validates your fare and failure to do so would put you at risk of fines for fare evasion.  Tapping out is equally important as it provides complete trip data which is essential for transit planning and will help ensure sufficient transit resources for your routes and the longevity of the U-Pass BC program.  When you are using your Compass Card without the U-Pass BC product on it, failure to tap out would result in the maximum zones being charged against the value stored on your card so it is an important habit to keep.