How do I contact the IT Department?

  • Visit the AskIT Portal for self help articles and to submit service requests
  • For urgent issues, use our live support at  remotesupport.langara.ca
  • If you are an instructor on campus with an issue impacting a live class please call the IT Service Desk at  ext. 5999 
  • Visit us at the IT Service Desk located beside the Library entrance 

Support Hours

Days Hours
Monday to Friday

8:00 am - 4:00 pm (Limited support* from 4:00 pm - 8:00 pm)
Saturday

9:00 am - 5:00 pm (Limited support*)
Sunday Closed

*Note: Limited support means only one technician is available via chat. If the technician is not available, please submit a ticket via AskIT or contact Support the next business day.

A/V Services Hours

Day Hours
Monday to Thursday 8:00 am - 4:30 pm   (Closed 1:00 pm - 2:00 pm every Tuesday)
Friday 8:00 am - 4:00 pm
Saturday/ Sunday Closed

Location

  • The IT Service Desk is located on the first floor of the Library, directly beside the entrance. 

  • The A/V Service  Desk is located in Room C265 of the C building, and is also accessible through the second floor of the A building.