A step towards enhanced cyber security.

What is 2-Factor authentication? 
Starting November 18, 2019, all Langara staff and faculty will be required to log-in using 2-factor authentication. 2-factor authentication minimizes the chance of your credentials being compromised by adding a second layer of security and protection during the log-in process.  

How does it work? 
2-factor authentication applies when logging into Microsoft O365, Brightspace, and Workday. You will be asked to verify your log-in every 24 hours, per device, per browser which means that you may need to do this more than once per day. Don’t worry, MFA is easy and convenient – download the Microsoft Authenticator App on your mobile device, or register for a token. 

Why is it important
We’re increasing our cyber security efforts. With security breach on the rise, Langara is taking the proper measurements to protect its employees. The goal of 2-factor authentication is to create a multilayered approach that makes it difficult for any unauthorized person to gain access to a system, network or database. 

2-Factor Authentication is required for the following systems
Microsoft Office 365
Starting Nov 18, 2019

LinkedIn Learning
Starting Nov 18, 2019

Workday
Starting Jan 6, 2020
Brightspace
Starting Jan 2020
Web access

Yes

No Yes Yes
Desktop app Yes No No No
Mobile Yes Yes Yes No

How-To-Guides and Videos:

How to Prepare for 2FA on your phone

How to login using 2FA with a Token

  • Chrome
  • Edge
  • Safari

We do not recommend using Firefox as your primary browser as you may be required to authenticate more than once, every 24 hours. 

2FA will not affect your shared email accounts as it is only required for employee accounts such as Office 365, Workday and Brightspace.

Using your smartphone is recommended, but you do have the choice to register for a token. 

Submit a request via Ask-IT or chat with a technician live at remotesupport.langara.ca.

100Kb – 200Kb per authentication.

Unfortunately, the College is unable to provide this benefit at this time.

Download the Microsoft Authenticator App from the Apple App Store or from Google Play.

Microsoft has turned on data gathering automatically, but this feature can be disabled in the settings. Once you have installed the app, go into the settings and turn off “usage data”.

Yes, give permission to the app to access your camera as it is required to enable the QR code scanner. 

Try zooming out to 90% in the browser. You can do this by pressing CTRL + - and the "next" button should appear.

When setting up the app for the first time, the QR code remains valid for only about 30 seconds. If the code disappears or does not work, start the process again. If it still doesn't work, have your phone set to capture the QR code before clicking "Set up Authenticator App" in Step 2. 

To verify that you set-up the Microsoft Authenticator correctly, follow the steps below:

  • Set up the app at https://aka.ms/proofup
  • Once set up, sign out and close the browser 
  • Open a new browser and go back to https://aka.ms/proofup
  • If your app is correctly set up, you will be prompted to authenticate and see the following

We recommend that you switch to using Microsoft Outlook to access your employee email accounts. You can download the app on the App Store or Google Play.

Please submit a ticket via Ask-IT or chat with a technician live at remotesupport.langara.ca IT will provide a limited time exemption from having to 2FA for the day. 

Please submit a ticket via Ask-IT or chat with a technician live at remotesupport.langara.ca

You will need to download the Microsoft Authenticator App on your new smartphone. Follow the same How-To-Guide to set-up 2FA on your phone. 

No, there is no need to activiate the token.

You can install the Microsoft Authenticator App on your mobile device and setup 2FA so that you can continue to access our systems. IT will be happy to help guide you through that process or you can follow the How-To-Guide. You can remove the app from your phone once you have your token. 

If you can’t use the app, IT can give you a limited time exemption from needing to 2FA for that day. Please submit a ticket via Ask-IT or chat with a technician live at remotesupport.langara.ca

 

You are responsible for reporting the loss of a token to IT as soon as possible. The token will be disabled and a new one will be issued, the process to receive a new token may take several days. 

In the interim, you can install the Microsoft Authenticator app on your mobile device and setup 2FA so that you can continue to access our systems. The IT Service Desk will be happy to help guide you through that process, or you can follow the How-To-Guide. You can remove the app from your phone once you have received your replacement token. 

If you forget both your phone and token IT can provide a limited time exemption from needing to 2FA for the day. Please submit a ticket via Ask-IT or chat with a technician live at remotesupport.langara.ca