What does the IT Department do?

The Langara IT Department is a strategic enabler and partner that supports Langara College to grow and prosper by providing secure IT services and implementing IT best practices.

We provide support for: 

  • Instructional services
  • Administrative services (Banner)
  • Web services
  • Telephone services (voicemail, extensions)
  • Email accounts
  • myLangara Portal
  • Computer user ID's
  • Wireless internet access

Langara IT also provides remote (off campus) access to services such as myLangara portal, Brightspace by D2L, Langara registration, email, file servers, and more. 

In addition, IT provides audio/visual (A/V) services for faculty, staff, and students to aid and assist with their instructional and presentation needs. Equipment, training, and consultation are available upon request. IT also maintains all A/V equipment in classrooms and lecture theatres.

When does IT provide support?

*UPDATE FOR THE FALL 2020 SEMESTER*

As part of the College's COVID-19 response, the Langara IT Service Desk will be closed on campus. Support will still be provided remotely. Please continue to submit any IT Help tickets through our Knowledge Base.

If you have an urgent issue, please visit us at https://remotesupport.langara.ca/ to talk to a Service Desk technician.

Regular Hours:

Monday to Friday:

8:00 am - 5:00 pm (limited support* from 5:00 pm - 8:00 pm)

Saturday:

Service Desk is closed

Sunday:

Service Desk is closed

*Note: Limited support means that the front desk may not be open, in which case, please call ext. 5999 and leave a message. Someone will get back to you as soon as possible, but it may not be until the next business day.

How do I contact the IT Department?

  • Create an IT Help ticket
  • For urgent issues, use our live support at remotesupport.langara.ca
  • Call the IT Service Desk at ext. 5999 and listen carefully to the available options
  • Visit us at the IT Service Desk located beside the Library entrance The Service Desk in the Library will be closed for the Fall 2020 semester