1. What restrictions does a Financial Hold put on my student account?
A Financial Hold will restrict you from doing any of the following, associated with the student account:
- Receiving any formal documents from the Registrar’s Office (including Enrolment Verification Letters, and Transcripts)
- Preventing you from completing any registration activities (including adding, dropping, and withdrawing from courses) in University Transfer Studies, or Continuing Studies courses
- The processing of any transfer credits to any other post-secondary institutions
- Viewing or Receiving your final grades
- Renting any further textbooks from the Bookstore
- Applying for Graduation
2. Why do I have a Financial Hold on my student account?
A Financial Hold is placed on your Student Account for any of the following reasons:
- When you have unpaid student fees for the current semester, and more than 30 days have passed since the start of the semester
- When you have unpaid student fees from a prior semester
- Your unpaid student fees have been outstanding for greater than 12 months, and forwarded to collections
- Any unpaid Langara College Daycare fees
- Library Fines outstanding from a prior semester
- Langara Graduation Regalia rental fee not paid
- Textbook rentals not returned to the Langara College Bookstore
For detailed information on why your account has a Financial Hold, go to the Langara login page, log in, click Registration, followed by Account Balance and Payments, to see a detailed summary of your account balance.
Alternatively, you can send an email to a.receivables@langara.ca, requesting further information on the reason why you have a Financial Hold.
3. How can I have the Financial Hold removed?
The Financial Hold will be removed by our automatic overnight system process, following the day that the payment has been received for full payment of the outstanding account balance.
Alternatively, the hold may be removed, should an Appeal be processed in your favour that clears the balance outstanding, in full.
If you require the hold to be removed immediately, please send an e-mail to a.receivables@langara.ca or by phone at 604.323.5278 or 604.323.5537, with your Full Name, Langara College Student ID number, and request that one of our staff confirm receipt of payment and remove the hold.
4. I have an appeal in process for the outstanding fees, can you remove the Financial Hold?
No. The hold cannot be removed until we have received notification of the result of your appeal, and the appeal has been processed to your student account. Once the balance has been cleared in full, we will remove the hold from your account.
5. I have paid the balance in full through online / smartphone banking, and have received a confirmation number for the payment, can you remove the Financial Hold?
No. The hold cannot be removed until the online payment has been processed to your account and has been paid in full.
6. Langara College has received my online / telephone banking payment, however the Financial Hold is still on my account, when will it be removed?
The hold will be removed by our automatic overnight system process.
If you require the hold to be removed immediately, please send an e-mail to a.receivables@langara.ca or by phone at 604.323.5278 or 604.323.5537, with your Full Name, Langara College Student ID number, and request that one of our staff confirm receipt of payment and remove the hold.
Please note that under no circumstance will any Financial Hold be removed, until the balance owing has been paid in full.