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Understanding human behaviour and working effectively with different personality types is key to business and management success. Explore ways to identify and cope with difficult behaviours encountered in the workplace. Learn to recognize personality styles, read body language, and use techniques to...

Looking to fine-tune the knowledge and skills needed to maximize personal and professional success? Focus on management objectives and goal setting, and explore techniques for communicating expectations, giving and receiving effective feedback and engaging in coaching conversations. Look at ways to...

Communicating effectively is vital to the success of every manager and team. Take a new look at your role as an effective communicator and learn ways to improve the overall communication process. Learn how different personality types send and receive messages. Identify communication barriers to...

What makes people want to do well and how can you motivate them? A better understanding of employee motivation will help you to improve your personal and organizational performance. Explore how effective leadership and management practices can increase job satisfaction, boost employee morale, and...

Learn about managing employee performance within an organization and the performance management process. Performance fundamentals will be covered, including defining performance expectations, performance appraisals, evaluations and recognizing how performance management can improve your organization...

Learn why organizations are required to undergo change management and how this is critical for both organizations and employees. You will learn concepts, fundamentals and best practices of change management in this course.

This course will explore some introductory concepts about unions and union trends in Canada. We will discuss difference between legislation for unionized and nonunionized workplaces/employees, provincial and federal legislation. We will also review basic concepts about British Columbia Labour Code...

Effective change management provides practical approaches for preparing organizations for change. Students explore how to support a change management plan and apply tactics that support both the organization and its teams during change. Students examine methods for monitoring and evaluating change...