Search

It is critical for the home builder to understand the expectations of the home owner. Service excellence, reliability, empathy, and responsiveness are essential to building a successful project. The framework of customer service requires the builder to establish expectations, transfer them into the...

The home builder needs to understand the BC Building Code as it pertains to residential house construction. This code interacts with other codes and regulations as well as municipal regulations and bylaws. The permit process is integral to the construction process. The builder must also understand...

Legal issues in construction projects can affect the finished project in dramatic ways if they are not handled properly by competent contractors. Students completing this course will have a thorough knowledge of: the legal vocabulary and concepts that apply to the business of construction, the...

Develop a framework for organizing, managing, and implementing your sales process and strategy. Learn an easy-to-maintain and systematic approach to prospecting, targeting clients, managing your sales pipeline, gathering customer intelligence, initiating team selling, and retaining your most...

Learn what motivates people to buy and how to land the client using effective communication, ethical persuasion, and relationship-building skills. Develop and practice critical skills for understanding different personality styles, building instant rapport, uncovering values and needs, and creating...

Discover how to manage stress, motivate yourself, handle objections, and close sales. Learn how to develop a customer service and client loyalty program that ensures long-term client retention and maximum revenues. When you finish this course you will have the tools to stay motivated and generate...

Learn how to brand yourself and your company by utilizing personal marketing strategies and tools, community contributions, and publicity. Refine your ability to use social media tools for managing sales and personal development strategies.