Front Desk for Hospitality

Front desk agents are essential to guest experience in hotels and resorts. With the rise of digital booking systems and AI-enhanced guest services, employers increasingly seek candidates who are not only personable but also tech-savvy and adaptable. This micro-credential addresses that gap by combining customer service fundamentals with modern tools like AI and automation, preparing learners for evolving front-line roles in hospitality. It supports workforce readiness and upskilling for both new entrants and current workers.

This micro-credential is designed to prepare learners for front desk roles in hotels, resorts, and tourism facilities. It focuses on developing essential customer service skills, operational procedures, and communication techniques. Students learn to manage check-in/check-out processes, respond to guest inquiries, resolve conflicts, and use AI tools to enhance guest experiences. The program supports employment readiness by providing hands-on, scenario-based training aligned with industry standards and modern hospitality technologies.

Who is this program for?

This micro-credential is designed for:  

• Individuals entering the hospitality industry who are seeking practical, job-ready skills for front desk and guest service roles.
• Current front desk agents and hospitality staff looking to upskill and stay relevant as AI and digital tools become more common 

What You'll Learn

By the end of the program, you will be able to:

• Build strong guest relationships through empathy, active listening, and professional front desk communication
• Perform accurate check-in and check-out procedures, including special bookings, using hospitality systems
• Handle guest phone inquiries and reservations confidently using clear, courteous hospitality standards
• Manage time effectively and multitask efficiently to prioritize front desk responsibilities without compromising service
• Resolve guest conflicts professionally and use AI tools to automate tasks and personalize the guest experience 

Program Structure

This micro-credential is online self-paced covering 4 modules over 36 hours.  

See the Courses tab for more details.