Student Accounts FAQs

1. What restrictions does a Financial Hold put on my student account?
A Financial Hold will restrict you from doing any of the following, associated with the student account:

• Receiving any formal documents from the Registrar’s Office (including Enrolment Verification Letters, and Transcripts)
• Preventing you from completing any registration activities (including adding, dropping, and withdrawing from courses) in University Transfer Studies, or Continuing Studies courses
• The processing of any transfer credits to any other post-secondary institutions
• Viewing or Receiving your final grades
• Renting any further textbooks from the Bookstore
• Applying for Graduation

2. Why do I have a Financial Hold on my student account?

A Financial Hold is placed on your Student Account for any of the following reasons:

• When you have unpaid student fees for the current semester, and more than 30 days have passed since the start of the semester
• When you have unpaid student fees from a prior semester
• Your unpaid student fees have been outstanding for greater than 12 months, and forwarded to collections
• Any unpaid Langara College Daycare fees
• Library Fines outstanding from a prior semester
• Langara Graduation Regalia rental fee not paid
• Textbook rentals not returned to the Langara College Bookstore

For detailed information on why your account has a Financial Hold, go to the Langara Quick Links page, log in, click Registration, followed by Account Balance and Payments, to see a detailed summary of your account balance. 

Alternatively, you can send an email to a.receivables@langara.ca, requesting further information on the reason why you have a Financial Hold.

3. How can I have the Financial Hold removed?

The Financial Hold will be removed by our automatic overnight system process, following the day that the payment has been received for full payment of the outstanding account balance.

Alternatively, the hold may be removed, should an Appeal be processed in your favour that clears the balance outstanding, in full.

If you require the hold to be removed immediately, please send an e-mail to a.receivables@langara.ca or by phone at 604.323.5278 or 604.323.5537, with your Full Name, Langara College Student ID number, and request that one of our staff confirm receipt of payment and remove the hold.

4. I have an appeal in process for the outstanding fees, can you remove the Financial Hold?

No. The hold cannot be removed until we have received notification of the result of your appeal, and the appeal has been processed to your student account. Once the balance has been cleared in full, we will remove the hold from your account.

5. I have paid the balance in full through online / smartphone banking, and have received a confirmation number for the payment, can you remove the Financial Hold?

No. The hold cannot be removed until the online payment has been processed to your account and has been paid in full.

6. Langara College has received my online / telephone banking payment, however the Financial Hold is still on my account, when will it be removed?

The hold will be removed by our automatic overnight system process.

If you require the hold to be removed immediately, please send an e-mail to a.receivables@langara.ca or by phone at 604.323.5278 or 604.323.5537, with your Full Name, Langara College Student ID number, and request that one of our staff confirm receipt of payment and remove the hold.

Please note that under no circumstance will any Financial Hold be removed, until the balance owing has been paid in full.

How am I charged LSU Health and Dental plan?

• The Langara Student Union General Members voted in a November 2020 Referendum to extend automatic coverage under the LSU Health and Dental Plan to ​both Regular Studies ​full-time and part-time students (those enrolled in one or more credits), as well as all eligible students beginning their studies at Langara in a Spring semester.
• The expanded eligibility to include part-time students took effect in Fall 2021. The expanded eligibility for students beginning their studies at Langara in a spring semester took effect in Spring 2023.
• The fee for one year’s extended health & dental care coverage is $289.62; students beginning their studies in spring will be charged a prorated amount of $193.08 for coverage from January 1^st - August 31^st.

I am already covered under another plan, how do I opt-out of the Student Health and Dental plan?

• Students who have alternate coverage are able to opt-out of the Health and Dental plan by contacting Studentcare directly. Please visit Studentcare or call 1.866.369.8796 for opt-out information.

I have been assessed a U-Pass fee. What is a U-PASS?

• U-Pass BC is a universal student transit program delivered in conjunction with the Langara Students’ Union, TransLink, and the Province of British Columbia. Eligible Langara students will be provided with an affordable 3-zone pass valid for all TransLink bus, Skytrain, and Seabus services throughout Metro Vancouver and discounts on the West Coast Express.
• See the most recent updates on the U-Pass program.

1.  Will I receive a receipt showing that I have paid my fees?

Receipts for confirmation of payment, verification of fee assessment, or for RESP / Bursary / Scholarship purposes can be obtained by emailing a.receivables@langara.ca and requesting a receipt for fee payment.

2.  How can I receive my T2202A (Tuition, Education, and Textbook Amounts) Tax Receipt?

Your T2202A for the current calendar year will be issued by the end of February the following year. T2202As will then be available to be printed off through the Langara Quick Links page. You will find the Canadian Tax Forms link under the Student Main Menu.

All T2202A’s for the past seven years are also available through Langara Quick Links page.

3.  The amount listed for deduction on my T2202a is different from the total amount of fees that I paid to Langara College last year.  Why is that?

Not all student fees that are paid to Langara College for tuition and student fees are considered to be tax deductible, and therefore not included on the T2202a Tax Credit form.

Tuition, material Fees, and the Building Legacy Fund fees are included in this amount, as are any fees paid to the Registrar’s Office. No other student fees paid are considered to be tax deductible, as deemed by the Canada Revenue Agency.

Although students enrolled in the following courses paid full tuition, the tuition for these courses are not considered to be tax deductible, given that they are considered “Adult Upgrading Courses”, and not university transferable:

ENGL: 1098  1099  1106  1107  1108  1110  1120  1121

MATH: 1100  1101  1150

1.  I have a negative account balance, what does this mean?

• If you have a negative account balance this means there has been an overpayment on your account as a result of a course drop, or student funding. This means that Langara College owes you money, and you are elgible for a refund.

2.  Will I get a refund if my course is cancelled? If I drop my course?

• Yes, you will receive a refund if your course is cancelled.
• You will only receive a refund if you drop a course during the outlined refund periods. Pay close attention to the Important Dates Section of the Langara College Registration Guide, related to the semester that you are enrolled. Important dates are also outlined online. 

3.  How will my refund be issued?

• Domestic students:
  • All domestic student refunds are processed as refund cheques, regardless of how you paid your student fees. Cheques are issued in the student’s name and mailed to the address on file. Please ensure that this information is up to date.
  • An automated refund process is completed during the fifth week of classes for domestic students.
  • Following this, should you be eligible for a refund, please contact the Student Accounts office by emailing a.receivables@langara.ca to request that the refund be issued.
• International students:
  • For returning international students, please email a.receivables@langara.ca, with the following information, to request a refund:
     
    • Your Full Name
    • Your Langara College Student ID number
    • Your Telephone Number
    • Your Mailing Address (where you are living and able to receive a refund check. Please ensure that this matches the address which is listed on the Student Information System.)
    • Requested Refund Amount (note that refunds greater than $4,500.00 are subject to International Education Department Approval)
  • Effective Spring 2025: the $6,000 international student deposit for new international students is non-refundable unless you have a proof of study permit refusal from IRCC dated on or after the date of your application to the college (or deferred application). Please complete an appeal here to request a refund.

4.  I am an International student who no longer lives in Canada. How will I receive my refund?

• Please contact the Student Accounts office at a.receivables@langara.ca and arrange to have a Wire Transfer Form sent to you. Wire transfers are available for a fee of $70.  

5.  I never attended class, why do I have to pay?

• If you did not pay for all your tuition fees for courses you withdrew from, or courses you dropped from during the 70% refund period, you are liable to these fees.  Please check your fees via the Langara Quick Links page. From there, click on Registration, then click on Account Balance and Payments.
• If you registered during Registration Period 2, please note that there is no drop date for non-payment.

6.  I have concerns that the fees associated with my course registration are incorrect.  Who do I contact?

• If you have questions or concerns with fees associated with a course add or drop, please contact registration@langara.ca. 

Important information concerning registration and deadline dates for fee payment, refunds, course drops and adds, and withdrawals are posted on Important Dates. As per policy E2003 - Registration Fee Payment and Refund, section 3.1, 'All students have a responsibility to register during the designated periods and to pay all applicable fees and deposits by the published deadlines.'

1.  I am a sponsored student, what do I need to do prior to registration?

• Please ensure that your sponsorship letter is received by the Student Accounts office prior to your registration.
• Sponsorship letters can be forwarded to the Student Accounts office by email at a.receivables@langara.ca or fax (604.323.5555). Once your sponsorship has been received and processed, a deferral will be placed on your account to ensure that you will not be dropped for non payment.

2.  When will my sponsor be invoiced for my tuition and associated fees?

• All third-party sponsorship billings are processed once the registration period has closed. This is typically the end of the first month of the semester.