FAQs

FAQs

Answers to common questions regarding both the Animal Control Training Program and the Professional Dog Walker program.

Animal Control Basic Training (ACBT) Certificate

To earn the Animal Control Basic Training Certificate, students will prepare themselves ahead of each scheduled online portion with the required online content provided.

  • Students must complete all online study material and attend each scheduled online session.
  • Students must achieve a combined pass-grade of 65% or greater on the in-class and post class assignments as well as the final evaluation (which may include a final written exam containing both multiple choice and open ended questions).

Professional Dog Walker Certificate

Students must register, attend, and successfully pass all 8 required courses (which includes the exam and first aid course), to apply for their certificate. Passing grade on all courses and the final exam is 65% (reflected as an "S" on all courses, exception is the final exam which is a letter grade. Minimum pass grade on the exam is C+ or 65%)

To receive your certificate

You must apply for your certificate. Follow this link to access the application for certificate form and payment portal.

Activate Your Computer User ID

To access the course, you will require a Langara ID and Computer User ID. To log into the Student Information System from https://langara.ca/login/

 

Use your 9 digit Langara ID (located on your course receipt). The default password format is FL-YYYYMMDD:

 

  *   'F' is the first letter of your first name in UPPERCASE

  *   'L' is the first letter of your last name in UPPERCASE

  *   Dash (make sure your Caps Lock isn't on)

  *   YYYY is your Year of Birth

  *   MM is your Month of Birth

  *   DD is your Date of Birth

Example: If your name is John Barker, born on January 27, 1985, your password would look like this: JB-19850127. Once you have logged into the Student Information System, you can activate your Computer User ID or reset the password.

 

To activate your Computer User ID or reset your password: (only required if have not activated your computer user ID account or forgot your password)

  • Once logged, select on Change Login Profile > Maintain Computer User ID – Continuing Studies
  • On this page you can find your Computer User ID under User ID
  • Select ACTIVATE new account or RESET/FORGOTTEN Password
  • Enter your Computer User ID and click Activate or Continue

Activation or Password Reset information will be sent to the non-Langara email address you provided to the college.  For detailed instructions, visit: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1385. I would encourage you to do this prior to the start of the course.

 

Brightspace by D2L

This course is delivered through Brightspace by D2L, an online learning platform. To access the course, you will need the Computer User ID and password (see instructions above). To log into Brightspace, go to: https://d2l.langara.bc.ca/d2l/login.

Note: If you are using Internet Explorer, you may not be able to see the links for the podcasts or videos. For best results, use the Chrome (PC) or Safari (Mac) web browser to ensure you will be able to see the audio and video players throughout the course.

You can refer to tutorials and instructions on how to use Brightspace at:  https://iweb.langara.bc.ca/lts/brightspace/how-to-use-brightspace/  

 

If you have any trouble at all accessing any of these accounts, please contact IT at https://langara.teamdynamix.com/TDClient/81/askit/Home/

Due to COVID, ACBT training will be delivered online for the 2022 intake.

The following information only applies if the program is hosted on-campus. This does not apply to 2022 intake:

There are many hotels in the Vancouver/Richmond area that are easily accessible to the College, the airport and the highways. The Canada line is part of the rapid transit system in Vancouver that runs directly past both Langara College Vancouver campuses and is the recommended form of transportation to the College. Government rates are typically offered at most hotels, and may be the best rate available for you to inquire about when booking your accommodations.

Accomodation Options for Consideration 

This link provides some options for consideration for accomodations that may have easy access to the College. Note: we do not recommend or approve any of these. They are provided to assist you in your search for accomodations while in town for the program:

Note: As this program could be cancelled up to one month prior to the program start date, students are encouraged to only purchase refundable transportation and hotel options, or wait to purchase after the registration deadline, and confirmation that the program is running.

This course is required for entry into the ACBT program.

 

Professional Dog Walker Certificate

  • No dress code, however for the practical component it is recommended to dress in layers, and prepare for all weather including rain, wind and sudden changes of weather.
  • Please ensure your dog is also properly equipped for inclement weather.

Animal Control Training Program

Due to COVID, ACBT training will be delivered online for the 2022 intake.

The following information only applies if the program is hosted on-campus.

This does not apply to 2022 intake:

  • Comfortable clothing is recommended for Days 1-4. Duty clothes are requested on Day 5.

Links for Dog Walking Practical Information:

To be updated May 2022

  • INFORMED CONSENT: Please sign and bring to the Behaviour class. Instructor must have this before the practical session. You are not eligible to participate without a signed copy
  • OFF-SITE PARK LOCATION (note this may be changed prior to your practical). Please check with instructor on classroom date prior.
  • PRACTICAL DETAILS AND ADDITIONAL INFORMATION: Details, supply requirements, and information about bringing your dog. NOTE: Course will go rain or shine. If severe weather conditions, you will be notified of cancellation. Please ensure your registration contact information is current.  

RE COVID STATUS

The Practical session is scheduled offsite and in-person at the UBC Endowment Lands unless advised otherwise. Students are required to wear masks and bring a small supply of wipes and hand sanitizer

There are no refunds for either program once the program has started. Before the program has started you may request:

Professional Dog Walker Certificate

A refund less administrative fees per course, or a 100% credit placed on your account for refund requests received on or before 48 hours prior to program start date. After this time, no refunds will be issued. 

 

Animal Control Training Program

If it becomes necessary for you to cancel your application, you must notify the Program Coordinator at kramsden@langara.ca, at least fifteen days prior to class start date. Refunds will be issued as per this program's refund policy as shown below. Note: The College may cancel this program, for any reason, up to 14 days prior to the program start date. This program will only run if sufficient registration is received 14 days prior to program start date.

 

Refund Policy - if student/employer cancels:

  • Cancellation more than 15 days prior to start date: Full refund less administrative fee of $235[1]
  • Late cancellation (7-15 days prior to start date): 50% refund of paid fee [1]
  • Cancellation after 7 days prior to program start date, or a “No Show”:  Zero refund.

[1] If a student needs to withdraw early, a replacement registration of another individual from the same organization may be accepted up to 7 days prior to program start date, with no penalty. After that time there are no changes or refunds allowed. Amounts are subject to change.

Note: When program is hosted on-campus, it is important to note the following:

As this program could be cancelled up to 2 weeks before the program start date, students are encouraged to only purchase refundable transportation and hotel options, or wait to purchase after the registration deadline, and confirmation that the program is running.