Medical Office Administrator (MOA)
Medical Office Administrator (MOA)
Langara’s fast-track MOA program prepares you for rewarding administrative roles in today’s healthcare system. In just 105 hours, you’ll build the knowledge and practical skills needed to thrive in medical offices, hospitals, and clinics.
Our comprehensive curriculum includes medical terminology, documentation, billing, electronic medical records (EMR), pharmacology, and clinical office procedures. You’ll also develop the professional communication and job-seeking skills employers are looking for.
For students who speak English as an additional language, Langara offers fully funded English Language Learning courses designed specifically for MOA students. These courses strengthen the advanced vocabulary and technical language needed to succeed in both the classroom and the workplace.
Graduates are well-positioned to pursue entry-level roles as Medical Office Administrators or Assistants, or to combine this short certificate with other training for broader career opportunities in healthcare. With high demand for skilled MOAs across B.C., this program offers a direct pathway into meaningful, in-demand work.
Eligible students may also benefit from the StrongerBC Future Skills Grant, which can cover up to $3,500 of tuition costs. (insert link here). The fall 2025 registration period is now closed. Stay tuned for future opportunities.
Recommended Prerequisites
- Aged 19 or older at the start of the program.
- High school completion or equivalent.
- Grade 12 English or equivalent (strong reading, writing, and communication skills are required as the program uses advanced vocabulary and technical language)*.
- Basic computer knowledge (MS Office, email, internet use).
- Strong organisational and time-management skills.
*Note: This program involves advanced vocabulary and technical terminology. Strong English skills (Grade 12 English or equivalent) are essential to ensure students can keep up with readings, medical terminology, and professional communication tasks.
Medical Office Administrator (MOA) Program Policies
The following policies apply to all students enrolled in the Medical Office Administrator Short Certificate (MOAP 1101, MOAP 1102, and MOAP 1103) at Langara Continuing Studies. By registering in this program, students agree to comply with the requirements outlined below.
1. Attendance Policy
- 100% attendance is required in all scheduled classes.
- Students must be present for the full duration of each class session.
- Absences are permitted only in exceptional cases with approved documentation (e.g., medical certificate).
- Students who do not meet this requirement may not be eligible to continue in the program or graduate.
2. Grading and Graduation Requirements
- To graduate, students must successfully complete all three modules (MOAP 1101, MOAP 1102, MOAP 1103).
- A minimum grade of B- (70%) is required in each module.
- Students who do not meet the minimum grade requirement must retake the module(s) at their own expense in a future term.
- Partial completion of modules will not result in a certificate. All three modules must be passed to earn the MOA credential.
3. Course Exemptions and Exam Challenges
- No course exemptions, credit transfers, or exam challenges are available at this time.
- Previous training or experience in medical office administration cannot be substituted for MOA program requirements.
4. Withdrawals and Refunds
- All withdrawals and refunds are subject to Langara Continuing Studies policies.
- Once the course has started, no refunds are issued except under extraordinary circumstances, with supporting documentation and approval by the program coordinator.
- Full details are available on the Langara Continuing Studies Refund Policy.
5. Academic Integrity and Code of Conduct
- Students must follow Langara’s Code of Conduct and uphold academic integrity at all times.
- Plagiarism, cheating, or other breaches of conduct may result in failure of an assignment, failure of a course, and possible suspension from Langara.
- Respectful behaviour toward instructors, staff, and classmates is expected at all times.
6. Technology and Online Learning Requirements
- Students are required to have access to a reliable computer, internet connection, camera, microphone, and headset for online classes.
- Cameras must remain on during online sessions and exams, unless otherwise directed by the instructor.
7. Program Repeat Limit
- Students may attempt each MOA module a maximum of two times.
- After two unsuccessful attempts, students must re-enroll in the entire program (all three modules) to be eligible for the certificate.
8. CSRO Authority
- All Continuing Studies (CS) fees, policies, and administrative processes fall under the responsibility of the Continuing Studies Registration Office (CSRO).
- The information provided by CSRO supersedes any other information given by instructors, staff, or third parties.
- CSRO has the final authority on matters related to registration, withdrawals, refunds, and administrative processes for the MOA program.
9. Graduation Eligibility
- Students who do not meet the attendance, grading, and conduct requirements will not receive the MOA certificate.
- Certificates are issued only upon confirmation that all program policies have been satisfied.
Acknowledgement
By enrolling in the MOA Short Certificate program, students acknowledge that they have read, understood, and agreed to the above program policies.
StrongerBC Future Skills Grant
This program qualifies for the StrongerBC Future Skills Grant, which provides up to $3,500 in funding to help B.C. residents gain in-demand skills for today’s workforce.
If you're 19 or older and a B.C. resident, you may be eligible to have part—or even all—of your program costs covered.
Learn more about eligibility and how to apply: langara.ca/apply/apply-continuing-studies/strongerbc-future-skills-grant
