MOA-FAQs

MOA-FAQs


Please review the Student Handbook, as well the Student Memorandum of Receipt and Understanding. You will be asked to review these document prior to class. A copy of this agreement will be provided to you in class on day one with the understanding that your signature is required on this form for your to partake in the program.


We will share job posting with our most recent grads. As our program does not have a practicum component, we do not refer students for internships. Please send the job posting as a Word Document or PDF, including job requirements, hours, location and how to apply. Job postings should be emailed to moacertificate@langara.ca

The Langara MOA program is quite different from others in the market as we deliver an intensive medical related content only program. All students are advised that they will require additional administrative skills as outlined by the specific job description requirements, and that they would be required to show that on their resumes when applying for jobs. 

Options are available to suit your comfort levels. Some programs are offered entirely online. 

To participate online you must have the following technology to support your learning in this program:

  • A device (perferably a computer) with a camera and microphone
  • A stable internet connection
  • Access to Zoom for classroom sessions

College policies and safeguards may be found here: https://langara.ca/news-and-events/covid-19/

 

Please be advised that this program does not have an application process.

  • You must contact the Continuing Studies registration office at 604.323.5322 to register for the three courses that make up the MOA Certificate program (MOAP1101, 1102, 1103).
  • You must register and pay for all three modules together.
  • This program fills up quickly. It is adviseable to register as soon as the registration opens for the upcoming term (approximately 6 weeks prior to the term start of January, May or September). Please check online at www.langara.ca/cs for the registration dates, or call 604.323.5322 to confirm.
  • Although there is no application process, it is extremely important that students interested in this program review the Recommended Prerequisites on this website, as these skills are required in order to be successful in this class.
  • The program coordinator or registration office will not advise on your suitability for this program. As an adult learner the decision is up to you. As noted in the recommended prerequisites, the program is challenging and if you do not meet the recommened prerequisite for the program, it may affect you obtaining a successful outcome.

REFUND POLICY

Notice of withdrawal must be provided at least 48 working hours prior to the program start date. A $105 administration fee will apply. There are NO refunds issued after this time.

  1. The program is offered 5-6 times per year in a variety of scheduling options including in-class; online; and online plus self-directed.
  2. Options ,ay also include weekends only ;weeknights only; and weeknights plus self-directed studies
  3. Currently scheduled options are shown here. Dates and times are subject to change.

This program is ideally intended for those with administrative skills, either from an educational background and/or from previous working experience, who wish to pursue a career as an MOA. As the program does not provide any administrative skills outside of those specific to the medical field, it is recommended that you either obtain these prior to attending the program, or be prepared to obtained the additional administrative skills after completion of the certificate. As mentioned in other areas of this webpage, the Langara CS MOA program is only one part of the equation in obtaining a job as a medical office administrator or assitant in a medical office or clinic.

If you have met the recommended prequisites, and you have decided this program is suitable for you, you may register by contacting the registration office at 604.323.5322

Langara options for additional administrative skills courses

The program is intensive and comprehension is important. The recommended level of English 12 or equivalent is provided as a guideline for what level will allow you to be most successful in this program. If you are not sure of your English level you may take the Duolingo exam (see link below). 

 

Recommended English Requirement:

Strong English skills are required. Recommended: Grade 12 English or equivalent[1] . Students who are weak in English skills should consider upgrading through an English as a Second Language Program or pursue an English for Academic Purposes course. 

 

[1] Grade 12 English or equivalent language skills (ie.LET with a minimum level 3; LPI with a minimum 26 on the essay and 5 in English usage, 5 in sentence structure, or 10 in reading comprehension or equivalent; CLB minimum 7 with 8 on Comprehension and/or IELTS minimum 6.5; Duolingo with 105 minimum)

  • Other institutions offer longer programs that cover additional content that we do not cover in this intensive, shortened program.
  • The Langara CS MOA program only instructs on content that specifically applies to working in a medical office (see the Curriculum tab of this website). Administrative skills that would transfer to other administrative jobs such as computer skills, word processing, keyboarding, spreadsheets, telephone skills, etc., are not covered in this program.
  • The Langara MOA program does not include a practicum.
  • Please see the information provided in the previous questions "Who should take this program?"
  • We strongly recommend that you do your research to determine which program is right for you, and also for the type of employment you are seeking, as some offices may be specifically looking for graduates from certain programs. 

Langara College offers many administrative courses to support your training in the MOA program. As noted on this website, we do not provide any administrative training in this shortened condensed program and expect that students will have these skills already, or will take the training needed as required by the work placements. Students may take this additional training before or after the MOA Certificate, but should have this in place before applying for a job in this field.

Administration and computer course options at Langara may be found here

https://langara.ca/continuing-studies/programs-and-courses/programs/computer-skills/programs.html

Links to some possible job placements, and the skills they are looking for may be found here

https://www.jobbank.gc.ca/marketreport/jobs/25791/BC

The schedule will vary slightly depending on the intake option chosen.

All modules have associated evaluations, either by exam, project, presentation, or assignments.

Example of schedule and evaluations may be found here. Note that the weights and distribution of each evaluation may vary, and will be presented to you on the first day of class with your course outline.

You must be able to attend all sessions. 

  • Credit will not be granted for any similar courses taken elsewhere. There are no exceptions.
  • You must attend all days in the program, and successfully complete all evaluation methods that are part of this program, in order to apply for your certificate.

We recognize that there are many holidays beyond those that are granted in the school calendar. 

 

As there are only limited days in the delivery of this program, due to its condensed, intensive format, missing a class may be detrimental to your learning outcomes. There are at least five intake options per year, and four different formats of days/times. Please select an intake option that ensures you meet the 100% attendance requirement.

Registrations are accepted on a first-come first-served basis, upon full receipt of tuition fees at the time of registration.

 

If the program is full, you will be asked if you wish to place your name on the waitlist. There is no fee for this, and it is strongly suggested that you do this, as people will often change their minds prior to the course start date. Please follow this link to view details regarding the waitlist process for courses that are full.

Students must receive a B- (70%) or greater on all three modules (MOAP1101, 1102, & 1103) to apply for their MOA Certificate.

Criteria for assignments, quizzes, exams, and projects will be provided in class on a separate handout. Students must also achieve a minimum of 65% on all exams in order to pass the course. Students who do not pass the exams, or who achieve below the minimum mark in any of the three courses that make up this program, would be required to retake the program in another term.

There is not an option to challenge an exam, or a module. 

Please review the Student Handbook, as well the Student Memorandum of Receipt and Understanding. You will be asked to review these document prior to class with the understanding that your signature is required on this form for your paticipation in the program.

In addition to reaching out to your fellow classmates, there are many learning resources available at the college. A great place to start is to follow this link to college resources: https://langara.ca/student-services/virtual-learning-support/index.html

 

Attendance in all classes is mandatory.

Although we understand some emergencies are unpreventable - students must understand, due to the nature of the program, that absences from class will likely hinder their success of receiving a passing grade in the program.

  • Missing any days of this intensive program is detrimental to your success in this program.
  • Any content missed for illness/family emergency will have to be obtained from your fellow students so it is important to meet your classmates and obtain a class 'buddy'.
  • Any absence from class must be pre-approved by the instructor and/or program coordinator, or supported by a doctor's note.
  • Where classes are missed, the student must come to the next class prepared and caught up on all assignments provided in the previous class(es). 
  • If possible, the instructor will try to provide opportunities for catching up on missed work or exam/quizzes, but this would occur only during class time and only if time permits; students will therefore be doubly pressed to stay up-to-date on all work and may not be given the opportunity, so this is not to be expected.
  • Due to make-up schedules only being during class time, it may not be possible for the student to catch up on missed evaluations - and thus the student may not be successful in receiving a passing grade.

Please review the Student Handbook, as well the Student Memorandum of Receipt and Understanding. You will be asked to review these document prior to class with the understanding that your signature is required on this form for your to partake in the program.

Assignments are due at the beginning of class on the assigned due date. Assignments submitted after this time, will be deemed late. Late submissions may be accepted, at the discretion of the instructor. In these circumstances, 10% of the assignment value, will automatically be taken off the student's grade.

Please review the Student Handbook, as well the Student Memorandum of Receipt and Understanding. You will be asked to review these document prior to class with the understanding that your signature is required on this form for your to partake in the program.

This program is open to all students. The program fee is currently the same for all students.

If you are an international student, you may require a study permit to take this program inside Canada. If you are not sure if this applies to you, please contact the International Student Coordinator, Olivia Kong (okong@langara.ca) 

NOTE: As this program is part-time at 105 hours total over 14 days or 35 evenings, it is therefore not eligible for a Post-graduation Work Permit. You may also wish to note that international students in part-time studies would not be eligible to work without a work permit. 

Before applying to this program, please ensure that you have read the recommended entrance prerequisites for this program. To register, please call 604-323-5322

Just wanted to check in and let you know I am so great full for the MOA course! I have just been offered and have accepted a job at <location> hospital as an emergency admitting clerk! I just wanted to pass on how happy I am that I undertook the course and how it helped me during the recruitment process for my new role! ~ Rebecca 2020 MOA graduate
I just want to thank you again, finally i got hired today and will be starting on Monday at the <location>  Family Foot Clinic. ~2020 graduate

I learned a lot in your class because you took the extra time to explain things clearly and you gave me the extra help I needed especially when I was so nervous about the EMR test. Thank you for creating such a great and fun environment to learn and for allowing us to express our ideas. Even though this course is very intensive, I believe that it is a life changing experience and you have helped us shape and make it more valuable to be a successful MOA.  For now, I will focus to achieve my skills assessment <as I look for work>. Thank you ~ Noreen A. 2018 MOA graduate

I am writing this email to say thank you for being an amazing instructor and being so cooperative all throughout. Thank you for creating such a great environment to learn and where we were encouraged to express our thoughts and opinions. Thank you once again. ~ P. Oberoi, 2018-07 MOA graduate


I would like to thank Langara College and instructor Sally Evans <Langara Continuing Studies MOA program>. I had a fantastic learning experience and got a MOA job at a family clinic before I completed this program. My first job since I immigrated to Canada! Langara’s MOA program is probably the shortest one among all, yet it provides you with all essential knowledges and prepares you to work as an MOA.

 

The program is intense due to its short length, but the learning material is carefully selected, and the teaching plan is very well organized. Therefore, no matter what your educational background is, as long as you meet the prerequisites and work hard to follow, you will be able to learn the knowledge, pass the course, earn your certificate and start your career.  I would highly recommend this program and the instructor Sally Evans to anyone who wants to work in a clinical environment and wishes to get job quickly, even if you are new to Canada.

~ Sarah Yun Fan, 2018-3-12 MOA graduate


I received my <MOA> certificate last year and now I have a great job at the College of Dental Surgeons as a Receptionist. The MOA program was a good program and I also enjoyed Sally as an instructor. ~ Noreen Proch ~ 2017 graduate


I actually just got my first MOA job with a plastic surgeon, <employer name>, in Victoria! Your class was invaluable with giving me enough skills to find a job. Thanks again!!  ~ Jaimie Sumner ~ January 2016 MOA Student


I am very happy that I enrolled myself in this program. It was cost-effective, efficient and very informative. Even  with my academic background in healthcare, I learned a lot of new material for my future career in medicine. Sarah (Sally) Evans is an absolutely fantastic person and  an incredible instructor. My whole experience starting from talking to you about this program till the final exam for this class has been delightful. I will be definitely recommending this program and the instructor Sally Evans to everyone I know who would be interested in taking this course in the future.

I just wanted to inform you that I got a job offer working as a MOA for  ... Medical Clinic located in Vancouver. I have started training with them couple days ago and all the material that you taught us in the class is proving very helpful. Thank you very much for everything.  ~ Anurag Tiwari ~ Sept 2015 MOA  student


Right after the program in November 2016, I was hired at ... Hospital as Clerk IV casual on call through Providence Health with a minimum of 3 days shifts per week. On March 30, 2017, I was offered a temporary full time for a year to cover maternity leave. This program has opened so many opportunities for me; as I was also hired as a program assistant through VCH ... but decided to concentrate .. (on my position) at the Hospital which is closer to my home. At first I underestimated the program because of the duration but I was wrong. I got so many job offers after.  I would like to take this opportunity to thank Langara College and my instructor Sally Evans! It is truly life changing!  ~ Rosel Asencio ~ September 2016 MOA student


Once you have completed all content and successfully passed all evaluations in the MOA program (see pass requirements in the question above "Requirements for Successful Course Completion"), you may apply for your MOA Certificate. Please follow this link to download your Certificate/Graduation application. Directions for submitting your completed application, and required fees, can be found on the application.

To view graduation dates, should you wish to attend, please see this link: http://langara.ca/registration-and-records/convocation/index.html

Depending on your completion date of the program, you may have to wait until the next graduation/convocation date to attend. If you are uncertain, or need more information, please contact the CS registration office at 604.323.5322 or csgeneral@langara.ca

CAREER POTENTIAL

Possible job opportunities may include: Admitting Clerk, Medical Secretary, Medical Transcriptionist, Medical Receptionist, Medical Billing Clerk, Scheduling/Booking Clerk, Admitting Clerk, Medical Office Assistant, and Medical Office Administrator. Please note that employers may have different hiring requirements. If seeking a specific job placement, before you register, you should first inquire with those particular employers as to what program(s) they will recognize.

This Government of Canada link will provide you with key facts applicable to MOAs in Canada: https://www.jobbank.gc.ca/marketreport/jobs/25791/ca

PRACTICUM

This program DOES NOT have a practicum component, although a portion of the program is dedicated to providing students with some success strategies for seeking practice work and employment in this field.

The MOA Certificate at Langara is specific in its content, and is only one part of the employment equation - with administrative skills being required as well; either in the form of additional education or experience.  For this reason we do not track employment success as the students may, or may not, be going on to seek employment immediately upon completion.

We do receive multiple emails and phone calls from graduates updating us on their placements in hospitals, and medical clinics and offices.

REFUND POLICY

  • Refunds are subject to an 20% administrative fee, up to a maximum of $35/course. The related administrative fee for the MOA program is $105.
  • Notice of withdrawal must be provided at least 48 working hours prior to the program start date. There are NO refunds issued after this time.

Once Registered .. please review

Tasks and Software Requirements

  1. You will need to know your Langara computer login credentials

    • Once you have your student identification number, please follow this link to obtain information on your student logins for in-class computers, and wifi. If you have problems with this, please come to the college prior to day one of class, to have IT assist you. They are located in the Library building on campus, 100 West 49th Avenue.
    • You would have received your 9 digit student identification number on your receipt of payment for the program. If you can not locate it, please call the registration office at 604.323.5322 for their assistance.
    • Computer User ID verification instructions:  download the pdf

  2. Familiarize yourself with Brightspace (open PDF). NOTE: Brightspace may be used to share class content and to administer exams.
  3. Accessing student emails: https://langara.ca/information-technology/student-email/index.html
  4. Student services workshops: https://langara.ca/student-services/counselling/workshops-info-sessions/student-success-workshops.html
  5. You must review and be familiar with the Student Handbook and Memorandum of Receipt and Understanding. You will be asked to submit a signed copy on or before the first day of class.

  6. Prepare yourself with headphones (earbuds are fine), note pad, pen & paper, and a USB stick. 

  7. You are reminded there are NO refunds after 48 hours (2 days) prior to program start date.
  8. If your class is online or partially online:
    • Download and familarize yourself with Zoom to test out camera, speakers and microphone: https://langara.zoom.us/. Your instructor will send an invitation to you to attend class.
    • You will require a computer with internet access
    • Your workspace should be free from distractions.
  9. If class is scheduled on campus please note: It is pay parking on campus. Public transportation is very easy with a Canada Line station located at 49th and Cambie.  

ONE WEEK PRIOR TO YOUR PROGRAM START DATE:

  1. Mark your calendars to come back to this page to review that all items on this list have been met. 
  2. The Program Coordinator will send you an email advising you of any updates to this information, and specifics as to your first Zoom session or the room number of your on-campus class.
  3. Continue to the next 'pre-class information FAQ' Pre-Class Action Items.

Pre-Class Action Items

Links and Support

Once you have registered, and received your student number (request this when registering), and also on your receipt which will be mailed to you, you may begin to access some of the student services including these Action Items:

STUDENT INDENTIFICATION NUMBER

  • You will receive a personal 9 digit student identification number on your receipt of payment for the program. If you can not locate it, please call the registration office at 604.323.5322 for their assistance.
  • Once you have your student identification number, please follow this link to obtain information on your student logins for in-class computers, and wifi. If you have problems with this, please come to the college prior to day one of class, to have IT assist you. They are located in the Library building on campus, 100 West 49th Avenue. 

COMPUTER USER ID

BRIGHTSPACE

  • In addition to your student drive, Brightspace is required to access handouts, worksheets, and administrative documents and exams. To view instructions on using and accessing Brightspace, visit https://langara.ca/information‐technology/it‐services/teaching‐learning‐tools/d2l.html. Brightspace will be available once you have your log‐in credentials, and one week prior to the class start date.
  • IMPORTANT INFORMATION: you will NOT be able to view the MOA Brightspace course (MOAP 1103) until 12:01am the morning of your first scheduled day of class. No information will be posted to that site that you would require for the first day, however, please test out your access to Brightspace well before the first day.
  • Student help: https://iweb.langara.ca/lts/

ZOOM CLASS SESSIONS:

  • You will be emailed a "ZOOM Invite" for your first class sessions a week prior to the start of your class.
  • All future Zoom invites will also be posted to your online Brightspace course.
  • Information on using Zoom at Langara is available at langara.zoom.us. You do not need to download Zoom as the link sent to you will take you to the "classroom".
  • Please allow your camera access and mute yourself on entry. Your instructor will advise you when to turn on your microphones. The chat option is to be used for questions, unless advised otherwise.
  • Please ensure you clear your calendar of events during your scheduled sessions as attendance is mandatory,
  • You must be present for the duration of each live Zoom session, and available should you be called on to participate. Unless stated, sessions are not recorded for later review.
  • Please do your best to minimize distractions during class time. This is an intensive program and to be successful you must be focused on the content.

How to get my reading resources/textbooks? textbooks and workbook

Textbook and Student Workbook

Begining the May 2022 term,

 

REQUIRED:

  • Working in a Health Services Environment (Northrose) - see bookstore for fees
  • Medical Transcription Condensed (Custom Edition - Langara College) - see bookstore for fees
  • MOA Student Workbook (no fee)

Student Workbook:

Once registered, please email moacertificate@langara.ca to provide your student number for workbook confirmation. All students will be notified when the workbook is available for pickup at the Langara bookstore 100 West 49th Avenue, Vancouver.  If you do not live in the lower mainland, please email your name, student identification number, as well as your delivery address including postal code to moacertificate@langara.ca (additional fees may apply for delivery). You will receive a reply within 3-5 business days. Do not contact the bookstore.

 

Textbooks:

Fees apply.

There are two required text books: Working in a Health Services Environment, and the Medical Transcript - custom version. Both are available through the Langara Bookstore. Approximate cost for both is $140 before tax. Use the Find My Textbooks Tool to get your personalized booklist
Access your personalized booklist through the Find My Textbooks Tool by logging in to the Student Information System.  Click Registration > Semester Course Schedule, and look for the orange 'Find My Textbooks Tool' link.  This generates a booklist for the courses that you're registered in. Read through your options carefully.

Digital options may direct you to a third-party website to purchase.Once you have your student number, these can be ordered through the Langara Bookstore site: https://mycampusstore.langara.bc.ca/. The course code is MOAP1101. Note: If you require help with your online orders, please visit: https://mycampusstore.langara.bc.ca/site_customer_service.asp?

 

 

We will share job posting with our most recent grads. As our program does not have a practicum component, we do not refer students for internships. Please send the job posting in word or pdf, including job requirements, hours, location and how to apply. Job postings should be emailed to kramsden@langara.ca

 

The Langara MOA program is quite different from others in the market as we deliver an intensive medical related content only program. All students are advised that they will require additional administrative skills as outlined by the specific job description requirements, so they would be required to show that on their resumes when applying for jobs.