Management and Leadership Skills Micro-Credential

What makes people want to do well and how can you motivate them? A better understanding of employee motivation will help you to improve your personal and organizational performance. Explore how effective leadership and management practices can increase job satisfaction, boost employee morale, and lead to high performing teams. Note: Textbook materials are provided and distributed in class.

Communicating effectively is vital to the success of every manager and team. Take a new look at your role as an effective communicator and learn ways to improve the overall communication process. Learn how different personality types send and receive messages. Identify communication barriers to reduce fly-bys and ensure common understanding. Gain insight into your role in communicating change.Note: Textbook materials are provided and distributed in class.

Looking to fine-tune the knowledge and skills needed to maximize personal and professional success? Focus on management objectives and goal setting, and explore techniques for communicating expectations, giving and receiving effective feedback and engaging in coaching conversations. Look at ways to reward and recognize employees formally and informally to improve performance.Note: Textbook materials are provided and distributed in class.

Understanding human behaviour and working effectively with different personality types is key to business and management success. Explore ways to identify and cope with difficult behaviours encountered in the workplace. Learn to recognize personality styles, read body language, and use techniques to establish rapport and deal more effectively with others.Note: Textbook materials are provided and distributed in class.