Courses

Courses

Dental Reception Certificate Program

All four courses that must be taken together over 11 weekends. Classes are on Saturdays & Sundays.

  • First Aid – Standard C with AED (this is held at St. John Ambulance, 6111 Cambie Street, Vancouver)
  • Introduction to Dental Reception
    • You will learn dental anatomy, terminology, charting, dental treatment descriptions, dental specialties and more
    • Course delivery: combination of online and in-class
  • Dental Software and Computer Systems
    • Learners will work with Exan PowerPractice, a commonly used dental software, and gain hands-on skills in entering and editing patient information; practice scheduling for single and multiple practitioners; produce day/week/month end reports
    • This course is offered in-class only
  • Understanding Dental Insurance
    • Gain the knowledge necessary to submit accurate insurance claims for single, dual, or multiple coverages, reduce refusals, and improve claim acceptance
    • This course is offered in-class only

There is no option for taking each course individually.

To register, call 604.323.5322.

Exemptions may be given for the First Aid course if Standard C with AED was taken six months prior to the program start. Please contact Gemma at goropesa@langara.ca to determine if you are eligible for a First Aid exemption. 

Please note: 

Students must receive a B- (70%) or greater on each of the three modules (DRCP 100,1001,1002), and an S for FIrst Aid, in order to complete the program. Criteria for assignments, quizzes, exams, and projects will be provided in class on a separate handout. In order to complete the Dental Reception program, students must complete all courses in a single term. Should a student fail a course, they will be required to re-take the program in a different term. There are no options to challenge any exam.

 *There is no practicum for this program

Courses

This accelerated course will introduce the Dental Reception profession, and provide an understanding of fundamentals needed to perform the role. Gain insight into, and learn about, the role/responsibilities of a Dental Receptionist; legal issues such as Patient Charter of Rights, Associations, Privacy and Information Acts; collecting dental/medical information; dental terminology, procedures, and specialties; understanding insurance and fee guides; treatment presentations and more.

CRN Duration Starts Time Instructor Cost Location
60269 4 day Sa May 14, 2022 0900-1700 Ayesha Morley,
Gemma Oropesa
$449 Main Campus (Map)
  and 4 day Su May 15, 2022 0900-1700    
  and 1 day Sa Jun 18, 2022 0900-1700    
  and 1 day Su Jun 19, 2022 0900-1700    

Dental receptionists need to have a good understanding of dental insurance and the differences in the types of coverage offered in many dental plans. Participants will learn about limits, dual insurance, pre-authorization, the various types of insurance, treatment estimates and claims, electronic submission, appealing rejections, assignment vs. non-assignment, and provide guidance to patients in how claims work, what can be claimed, etc.

CRN Duration Starts Time Instructor Cost Location
60270 2 wknd Su/Sa Jul 17, 2022 0900-1700 Gemma Oropesa,
Saileshni (Shelly) Prasad
$449 Main Campus (Map)

Most dental offices are paperless and use dental software for charting, notes, billing, appointment scheduling, and more. This course will provide hands on training with Exan Power Practice, the most widely used dental software. Students will learn to schedule appointments, process electronic claim submission for insurance, produce reports, generate receipts, create recall lists, print day sheets, gather and enter new patient information, and more.

CRN Duration Starts Time Instructor Cost Location
60271 4 wknd Sa/Su Jun 25, 2022 0900-1700 Gemma Oropesa,
Saileshni (Shelly) Prasad
$449 Main Campus (Map)

This two-day course is suited for those on the front line in medical and dental offices. It will focus on CPR for adults, children and infants, first aid for choking, and how to use and apply AED (automated external defibrillation). Provided in partnership with St. John Ambulance this course is part of the requirements for the Dental Reception Certificate Program and is highly recommended for the MOA Certificate Programs. The general public is welcome but priority is for those enrolled in the Dental Reception and MOA programs.

CRN Duration Starts Time Instructor Cost Location
60272 1 wknd Sa/Su Aug 06, 2022 0830-1630 Gemma Oropesa $208 CS-Off Campus (Map)