Courses
All four courses must be taken together according to sequence below. There is no option for taking each course individually.
All classes are held on campus (in-person). To register, call 604-323.5322.
Spring 2025 schedule (two options)
a. 11 weekends for Saturdays & Sundays classes, Jan 6 - Mar 23, 2025; 9:00 am - 5:00 pm
- First Aid – Standard C with AED (this is held in-person at St. John Ambulance, 6111 Cambie Street, Vancouver) Jan 4 & 5, 2025, 8:30 am - 4:30 pm
- Introduction to Dental Reception
- You will learn dental anatomy, terminology, charting, dental treatment descriptions, dental specialties
- Dental Software and Computer Systems
- Learners will work with Exan PowerPractice, a commonly used dental software, and gain hands-on skills in entering and editing patient information; practice scheduling for single and multiple practitioners; produce day/week/month end reports
- Learners will work with Exan PowerPractice, a commonly used dental software, and gain hands-on skills in entering and editing patient information; practice scheduling for single and multiple practitioners; produce day/week/month end reports
- Understanding Dental Insurance
- Gain the knowledge necessary to submit accurate insurance claims for single, dual, or multiple coverages, reduce refusals, and improve claim acceptance
- Gain the knowledge necessary to submit accurate insurance claims for single, dual, or multiple coverages, reduce refusals, and improve claim acceptance
Exemptions may be given for the First Aid course if Standard C with AED was taken six months prior to the program start. Email goropesa@langara.ca to determine if you are eligible for a First Aid exemption.
b. Evening/Weekday Schedule (6:30 pm - 9:30 pm):
First Aid Training: Jan 4 & 5, 2025 - 8:30 am - 4:30 pm
Introduction to Dental Reception:
January 6 - Feb 19 (Mon/Wed/Thu)
Dental Software:
Feb 20 - Mar 26 (Mon/Wed/Thu)
Understanding Dental Insurance:
Mar 27 - Apr 30 (Mon/Wed/Thu) with the exception of Apr 29 Tue class
Please note:
Students must receive a B- (70%) or greater on each of the three modules (DRCP 100,1001,1002), and an S for FIrst Aid, in order to complete the program. Criteria for assignments, quizzes, exams, and projects will be provided in class on a separate handout. In order to complete the Dental Reception program, students must complete all courses in a single term. Should a student fail a course, they will be required to re-take the program in a different term. There are no options to challenge any exam.
*There is no practicum for this program
Click + Expand All to see courses.
Courses
This accelerated course will introduce the Dental Reception profession, and provide an understanding of fundamentals needed to perform the role. Gain insight into, and learn about, the role/responsibilities of a Dental Receptionist; legal issues such as Patient Charter of Rights, Associations, Privacy and Information Acts; collecting dental/medical information; dental terminology, procedures, and specialties; understanding insurance and fee guides; treatment presentations and more.
Dental receptionists need to have a good understanding of dental insurance and the differences in the types of coverage offered in many dental plans. Participants will learn about limits, dual insurance, pre-authorization, the various types of insurance, treatment estimates and claims, electronic submission, appealing rejections, assignment vs. non-assignment, and provide guidance to patients in how claims work, what can be claimed, etc.
Most dental offices are paperless and use dental software for charting, notes, billing, appointment scheduling, and more. This course will provide hands on training with Exan Power Practice, the most widely used dental software. Students will learn to schedule appointments, process electronic claim submission for insurance, produce reports, generate receipts, create recall lists, print day sheets, gather and enter new patient information, and more.
This two-day course is suited for those on the front line in medical and dental offices. It will focus on CPR for adults, children and infants, first aid for choking, and how to use and apply AED (automated external defibrillation). Provided in partnership with St. John Ambulance this course is part of the requirements for the Dental Reception Certificate Program and is highly recommended for the MOA Certificate Programs. The general public is welcome but priority is for those enrolled in the Dental Reception and MOA programs.