Digital Course Materials FAQs

The best place to check for the correct material for your course is through the Find My Textbooks Tool. 

The Find My Textbooks Tool is a personalized booklist for the courses that you're registered in.  To access your booklist, login to the Student Information System, click Registration > Semester Course Schedule, and look for the orange Find My Textbooks Tool link.  Read through your options carefully.  Many eTexts and access codes will have a link under the listing that will lead you to a purchase website.

You will need an internet connection and a computer or electronic device that meets the system and browser requirements of the access code or eText. 

Access codes and eTexts are generally final sale products.  Please make sure you are confident about your purchase.  See below for more information on the policies of specific distributors.

If the publisher has enabled the 'Read out loud' feature, the eText can be read out loud by your computer. Please contact Langara Accessibility Services for more information regarding the resources available for students with disabilities.

Each code is different and restrictions are put in place by publishers. They are usually detailed in the title of the product. Generally, your access will last a minimum of 6 months, but can be 1 year or 2 years depending on the product.

Restrictions on printing and copying text are set by publishers.  In most cases, limited printing and copying is allowed.

Some eTexts allow for offline reading or downloading of a specified number of chapters. This will depend on the publisher and/or distributor. See the FAQs below for more information.

Digital materials are licensed to one individual and access codes are one-time use only.  They cannot be shared among multiple individuals and are more often than not, linked to your name or student #.

CEI products can be purchased instantly online from the link provided on your booklist.  These links are located at the bottom of each listing.  Alternatively, you can also purchase in-store from a cashier.

Online CEI purchases accept payments by Visa, Mastercard, Visa Debit, and Mastercard Debit.  Langara Bookstore giftcards are not valid for online CEI purchases because these transactions are processed direct by Campus eBookstore, not Langara Bookstore.

In-store CEI purchases accept payments by cash, debit, Visa, Mastercard, Langara Bookstore giftcard, cheque, or if you are a sponsored student, we can charge your account.

Follow the instructions given below your redemption code and visit: https://langara.ca/bookstore/textbooks/redeem.html.  Enter your email address, read the terms, check ‘I Agree’ and ‘Redeem Product’.   Make sure that you’ve typed your email address correctly.  Your access code or eText instructions will be emailed to you.

Redemption codes are not access codes.  Follow the instructions found underneath your redemption code. CEI redemption codes purchased in-store must first be redeemed on our redemption website.  Your access code or eText instructions will then be emailed to you.

When you purchase online or first redeem an in-store redemption code, you are asked to enter an email address and password.  This is for your Campus eBookstore account.  If ever you need to access your codes or eBook links, login to your Campus eBookstore account and click ‘My EBooks’ or ‘My Access Codes’ on the left-hand side to view the purchases attached to your account.

You can still access your purchases by logging into Campus eBookstore with the incorrect email address; however, it is recommended that you request a correction to your account.  To do this, contact support@campusebookstore.com and include both the incorrect and your correct email addresses.

Check if the transaction on your card is pending/authorized or if it has been posted. If the transaction is not posted, it means that the funds have not been charged to your account.

If it is still pending/authorized, wait a few business days to see if it disappears or if it posts. 

If the transaction has posted, please contact support@campusebookstore.com with a screenshot of your posted transaction and provide the date/approval code (if it is not visible in your screenshot).

Detailed instructions on how to access your materials purchase through Campus eBookstore can be found on BibliU's support website.  Sometimes it helps to log out of BibliU, clear your browser cache files and cookies, and log back in.  If you are still experiencing errors or difficulties, contact support@campusebookstore.com for assistance.

See BibliU’s support article on using your eBook in BibliU.  Find out how to navigate your library, eBook, and how to download your eBook for offline reading.

If you have successfully redeemed your code on the publisher's website, but are having issues using the platform (MyLab, Connect, MindTap, Launchpad, Achieve, etc), please contact the help desk of the publisher of your material:

• Cengage: https://www.cengage.ca/support/
• Human Kinetics: info@hkcanada.com 
• MacMillan: https://macmillan.force.com/macmillanlearning/s/chat-with-us 
• McGraw-Hill Ryerson: https://mhedu.force.com/CXG/s/ContactUs
• Pearson: https://support.pearson.com/getsupport/s/
• Top Hat: https://support.tophat.com/s/
• Wiley: https://wpsupport.wiley.com/s/  

Click the link provided on your textbook list to be directly linked to the correct product on VitalSource.  You can search for other materials on VitalSource, but be sure you are purchasing the correct product. Note: VitalSource purchases are not processed by Langara Bookstore.

VitalSource provides ePub or PDF format for their eTexts.  Read the product page carefully to determine which format is being provided for your particular eText.

All eTexts are viewable through the VitalSource Bookshelf.  See here for VitalSource Bookshelf FAQs.

Please contact VitalSource customer support for assistance.

Different publishers have different return policies on VitalSource. Refer to VitalSource for their refund policies. Note: Langara Bookstore does not process these transactions.