Here are some frequently asked questions regarding payment/returns.

I brought a book back for refund but was told I had missed the date. Why can't you do this for me now?  Unfortunately, we too have to conform to deadlines from our publishers and suppliers; if we take back books after our deadline has passed, we risk being unable to return the book to our suppliers and the College is therefore left with the loss.

I wasn't aware of the deadlines to return my books. Where do I find out?  The date is shown on your till receipt. Our cashiers are diligent about relaying the return deadline during sales.  Please see our Refunds Policy for more information.

I brought back a book which you claim is not in 'new, resaleable condition' Why can't I have my money?  The reason for this is that we have only two alternatives with books that are returned to us: we can try to sell them to another student, or we can try to return them to the publishers. If the book appears to be used, students will question the condition of the book and will not want to pay the new price for it. Likewise, the publishers will not credit us for books that appear to be even marginally used.

But I bought the book like this!  Our cashiers look for signs of damage when we sell new books and would mention it before selling, but it is ultimately your responsibility to check your purchases carefully before leaving the store.  Unfortunately, we can only judge the book as it appears when you return it to us.  If the book has been marked in any way – scuffed, edges curled, binding broken, etc., we cannot provide a full refund for it.

If I bought the book new, but it is judged to be 'used' when I go to return it, can I at least get some of my money back?  In some cases, we may be able to sell the book as 'used', in which case, we would refund you the used price (75% of the new price) and we would put the book back on the shelf at the same (used) price. We are not always able to do this because in some cases, the students have already bought all the copies they need and we would be left with an unsold copy. We will try to help where we can.

How can I avoid damaging my books and being penalized because the book no longer looks new when I want to return it?  We advise you to take extremely good care of your books until you are sure whether or not you want to return it.  With some books, if you leave them in your backpack, even for a day or so, they can become damaged. Paperbacks, courseware, books with glossy covers - all these are particularly vulnerable.

I bought a shrinkwrapped package which I find I no longer need. When I came to return it to the Bookstore, I was refused because the CD or the access code had been opened. Why?  If it appears that the CD or the access code have been used, we don't know whether these will be functional for the next student. Please be sure you’re keeping the book before you open the package.  In most cases, we cannot provide a refund once you open up any of the components; the publishers will not accept opened packages and students will not pay new price for a product which has been tampered with. In some cases, we may be able to offer a refund, less a service charge of $5.00 for reshrinkwrapping. 

I am a Continuing Studies student and I wish to return my book. However, your returns deadline was over before I even started my course! What do I do?  Continuing Studies courses run at all times during each term so your textbooks are usually outside of our regular returns deadline dates. Please come and see us if you have a problem and we will do our best to resolve it.

Last Updated April 2018