Please read the posting and application information carefully. Applications without the required documents (resume, cover, and Supplemental Information Request) will not be considered.

Temporary, Full Time (37.5 hours per week)

Dates: December 1, 2019 to May 1, 2020

The Desktop Systems Analyst will provide support and technical expertise in management of desktop computers and mobile devices. This position will deal with day-to-day operations of software packaging and template development as well as administration of various tools required for application deployment. In addition to day-to-day activities, Desktop Support Analyst will help to guide the strategy for desktops and mobile devices infrastructure and participate in various projects.

For a copy of the position description, please click here.


Education & Experience

  • Two-year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma. 
  • ITIL Foundation Certification.
  • Four (4) years of related technical experience including two (2) years in providing software deployment and one (1) year with AD and GPO policies.
  • An equivalent combination of education and experience may be considered.
  • Strong understanding of deployment tools such as SCCM or Casper
  • Considerable knowledge of both PC and Apple hardware and software.
  • Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
  • Knowledge of a variety of network and software applications required for providing user support in an IT environment. Microsoft Certified IT Professional (current version), an asset.
  • Understand the overall infrastructure and have detailed understanding of different IT systems and managed tools
  • Mac OS X Support Essentials certification (current version), an asset.
  • Microsoft System Center Configuration Manager Certification (current version), an asset.
  • Certified Casper Technician (current version), an asset.
  • Citrix Certified Associate (current version), an asset.

Skills & Abilities

  • Ability to communicate effectively with others, both verbally and in writing.
  • Ability to describe technical concepts to users and train users on computer-related equipment.
  • Ability to determine and provide technical support advice and corresponding client-centered services.
  • Ability to organize, to prioritize workload, and manage time to meet deadlines.
  • Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
  • Ability to work independently and as a member of a team.
  • Ability to work with a minimum of supervision.
  • Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
  • Ability to understand and keep up with constantly changing technical information.
  • Ability to provide work and support clients in difficult and stressful situations on a daily basis.
  • Ability to conduct research into a wide range of computing issues is required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly, business-friendly and technical language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Working Conditions:

  • Overtime may be required to meet project deadlines.
  • Ability to safely lift and carry various computer related equipment.
  • Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

Salary Range: $2,395.64 - $2,699.72 Bi-Weekly (IT Pay Grade D)

Employee Group: CUPE

Hours & Days of Work: 9:00am - 5:30pm. Monday to Friday, however, hours may vary according to the needs of the department. This position is not subject to the compressed workweek schedule.

Please note that internal applicants are given first consideration.

Competition No.: C171-19

Closing Date: 4:30PM on November 29, 2019.

Application Information: Please read the posting carefully and ensure you have your required documents ready prior to applying. Please submit your resume and cover letter by the closing date and time.

*Additional Information Required: Please click here to download the Supplemental Information Request (SIR) and submit the completed form with your application. Applications submitted without the SIR will not be reviewed.*

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.

We thank you for your interest and advise that only those shortlisted will be contacted. Langara is committed to enhancing our diverse workforce.

Apply Here