Langara is committed to providing students with the best experience during their time at the College. If you would like to bring forward a question or concern, please read the information below before going ahead.

The College will not accept or address anonymous or third-party questions or concerns. You must be a student and give your name and ID number when writing to the College.

The College cannot accept questions or concerns about the Langara Students' Union (LSU). The LSU is a separate organization from the College. 

Send an email about your question or concern to the relevant department listed in the dropdown menu below so that it can be addressed in as soon as possible. Send the email from either your myLangara or preferred email address to help with a quick a response. Outline your question or concern and explain what you are looking for. Include:

  • Your name and student number
  • Your questions or a description of your concerns
  • The outcome you are seeking
  • Your contact information
  • If you would like a written response to your email
  • If you would like to ask for a meeting

You may bring a support person to meetings, but a support person does not take part in the meeting.

You can withdraw your email at any time by sending another email to the same address you originally emailed.

Write a good email. Make sure your email is business-like and respectful. There are lots of resources online to help you write a good email to express your questions or concerns. This page from Purdue University, is a good place to start for writing business letters. The University of Maryland also has helpful information.

Do not include threats or foul language. If you make threats or use foul language, your behaviour may be subject to action under the Standards of Student Conduct policy.

 

Where to bring your question or concern. The list below provides links to general department email addresses. If you would like to write to a department supervisor, send an email to the department email asking for the name and email address of the supervisor.

Be sure to check the department website before writing your email so you are sure you are writing to the correct department and that your questions or concerns are not already addressed on the website. Links to department websites are below.

Due to privacy considerations, the College will not release any details or actions in relation to an employee or student.

If you have questions or concerns about:

Below are the various departments providing service to students within Student Services. Click the department name to be taken to their webpage to see if your questions are answered there before emailing.

Counselling | counselling@langara.ca

Accessibility Services | accessibilityservices@langara.ca 

Health Services | healthservices@langara.ca

Student Conduct | studentconduct@langara.ca 

Indigenous Education & Services | indigenous@langara.ca 

Registrar and Enrolment Services provides a range of services related to student enrolment at the College. Check the website before you email.

Registration and Records

Continuing Studies | csgeneral@langara.ca

Domestic Admissions | admissions@langara.ca

International Admissions | ieadmissions@langara.ca

Transfer Credit | transfercredit@langara.ca

Records | records@langara.ca

Registration | registration@langara.ca

Appeals | appeals@langara.ca 


Graduation | gradeval@langara.ca


Unsure? Email Information Services at geninfo@langara.ca 

 

Student Engagement coordinates orientation events for new students, Back-to-School events, clubs, volunteer opportunities, provides designated student space (Hub), and many other areas. Check the website to learn more.

Student Engagement | engagement@langara.ca

 

Sexualized violence, harassment, assault, exploitation, stalking etc. Contact Student Conduct, Accountability & Support

Student Conduct, Accountability & Support (SCAS) | studentconduct@langara.ca  

If you wish to report an incident of sexualized violence you can do so through ConfidenceLine

Facilities | facilities@langara.ca 

 

Financial Aid Department | finaid@langara.ca 

Student Accounts | a.receivables@langara.ca

Student Conduct, Accountability & Support (SCAS) | studentconduct@langara.ca 

If you have questions or concerns about an employee's behaviour that might fall in this category, email hrpayroll@langara.ca 

Access Concerns | access.concerns@langara.ca 

You can bring your concerns forward by email or through the feedback form on the website.

Bullying, harassment, aggression, mistreatment, theft, etc. by a student Contact Student Conduct, Accountability & Support

Student Conduct, Accountability & Support (SCAS) | studentconduct@langara.ca 

Library | libref@langara.ca 

Find a specific person or service HERE.

Academic Success Centre | learningcommons@langara.ca 

Submit a ticket to the Help Desk (IT) or visit the Help Desk on the Library main floor.

Safety and Security | security@langara.ca 

To make reporting issues easier, download the Langara SafeApp.

Instructions for bringing forward a concern about instruction or course delivery are HERE. You can read the full policy HERE.

Find your instructor or department chair email Contact.

Final grades appeals and disputes Contact Registrar & Enrolment Services

Registrar & Enrolment Services (RES) | geninfo@langara.ca 

If you wish to appeal a final grade you have 10 working days from the last day of final exams. Information about the process is HERE.

Records Management and Privacy | privacy@langara.ca

If you are unsure where to send your questions or concerns, you may email geninfo@langara.ca who will redirect your email.